- Australian Doctors
- Phone & Video Consultations
- Available Australia-wide
Need a doctor without coming into the clinic?
Health Hub Springfield Lakes has partnered with Medicly to give patients another way to access Australian doctors by phone or video, wherever they are in Australia.
When Telehealth makes sense
Sometimes you need to be seen in person. Other times, speaking with a doctor remotely may be all that is needed to understand the appropriate next step.
Unable to visit your usual clinic
Travelling or away from home
Balancing work or family commitments
Seeking advice or follow-up care
Care that connects, wherever you are.
Medicly connects people across Australia with doctors through telehealth, making it easier to access medical advice when visiting a clinic isn’t practical.
- Australian Doctors
- Phone & Video Consultation
- Available Australia-wide
- Nursing
- Administration & Reception
Why choose Medicly?
Connect with Australian doctors by phone or video, with convenient access and clear guidance on your next steps.
Australian Doctors
Consult with doctors registered to practise in Australia.
Convenient Access
Speak with a doctor from home, work or while travelling.
Phone or Video
Choose from available remote consultation options.
Clear Next Steps
Your doctor will assess your concerns and explain what happens next.
Everyday healthcare, wherever you are.
Medicly provides general telehealth consultations for a range of healthcare needs that may be suitable for remote assessment.
General Health Concerns
Everyday symptoms, follow-up care and other appropriate medical needs.
Prescriptions & Repeat Medication
Discuss medication or eligible repeat prescriptions with a doctor.
Medical Certificates
Medical certificates may be provided where clinically appropriate following assessment.
Referrals & Pathology
A doctor may arrange appropriate referrals or pathology requests following consultation.
Women’s & Men’s Health
Private telehealth consultations for a range of appropriate women’s and men’s health concerns.
Not Sure? If you are unsure whether telehealth is suitable, Medicly can help assess your concern and advise whether remote or face-to-face care is more appropriate.
Simple access to medical care.
STEP 01
Visit Medicly
Continue to Medicly and choose the consultation that suits your needs.
STEP 02
Speak with a Doctor
Consult with an Australian doctor by phone or video.
STEP 03
Understand the Next Step
Your doctor will assess your concerns and explain what happens next.
Telehealth has limits - and that matters.
Medicly doctors assess each patient individually and use their clinical judgement to determine what care is appropriate.
WHAT A CONSULTATION CAN’T GUARANTEE
Your doctor’s assessment determines whether you need:
- A prescription or particular medication
- A medical certificate
- A referral
- Pathology testing
- Any particular treatment
Some concerns require a physical examination, testing, procedures or urgent in-person care.
MEDICAL EMERGENCIES
Medicly is not an emergency medical service.
For a medical emergency or potentially life-threatening symptoms, call 000 for an ambulance or attend an Emergency Department.
For in-person care at Health Hub, explore:
Frequently Asked Questions
What is telehealth?
Telehealth allows you to consult with a healthcare professional remotely by phone or video rather than attending a clinic in person.
Whether telehealth is appropriate depends on your individual healthcare needs.
Do I need to be an existing Health Hub patient?
No. Medicly is available to patients across Australia, whether or not you’re an existing Health Hub patient.
Are consultations by phone or video?
Medicly provides both phone and video consultation options. Current options are shown on the Medicly website.
Can Medicly provide prescriptions, medical certificates or referrals?
A Medicly doctor may provide prescriptions, medical certificates, referrals or pathology requests where clinically appropriate following assessment.
None of these outcomes is guaranteed.
What happens if I need to be seen in person?
Your doctor may recommend face-to-face care if your healthcare concern cannot be appropriately assessed or managed remotely.
You can then arrange appropriate care through Health Hub where relevant or another healthcare provider.
